City Pisces - Shipping & Return Policy

The goal of CityPisces.com is to provide a wide selection of fashionable women footwear 24 hours-a-day. We will make every attempt to ship your order in the same day the order is placed. Our normal order processing time is between 1 to 2 business days. Delays may occur for products on back order, in limited availability. Orders placed on weekends or holidays are processed on the next business day. Order Information

• A confirmation email will be sent to you upon successful completion of the checkout process. A second email with your invoice including shipping charges will be sent out after the shipment has been sent out through UPS or USPS.
• The receipt of the first e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.
• You may receive a call from Citypisces.com to confirm your order.

Prices and Availability

• Due to circumstances beyond our control, prices and availability are subject to change without notice.
• The colors shown on the products are an approximation of the original colors, and may vary on your computer system.

Minimum Purchase and Discount Policy

• No minimum order is required.
• There is a $2 charge per each domestic orders

Payment Method

• We accept credit Cards only (VISA, Master Card, Discover and American Express).
• Upon receiving order, your credit card will be processed for pre-authorization.
• The orders with declined credit card on pre-authorization: (1) the email will be sent out to notify the customer. (2) The order will be canceled unless we receive the valid credit card information within 48 hours of our notification.
• No COD orders.
• Note: Credit Card fraud will be reported to the FBI immediately. Cookies, email address, IP information, and delivery address will be forwarded.

Shipping & Shipping charge policy

• $2 domestic shipping only applies to domestic ground shipping to any 50 states. We reserve the right to use UPS or USPS for this service within the 4 to 9 business day delivery time period. 2 to 4 days shipping, next day shipping, and international shipping requires additional shipping charges. Customers are responsible for all international import tax and duties.
• Citypisces.com is not responsible for any consequential damages resulting in delay or loss of shipment. Citypisces.com will reimburse any shipping charges paid, or refund the purchase if requested by customer.
• $2 domestic shipping applies to all products
• To have your purchase delivered to a gift address, please type the gift address in the comments section of the checkout page. Billing and address must match to that of your credit card info.
• All orders received from Monday through Friday before 1:00PM PST will be shipped out the same business day. All orders received after 1:00PM PST will be shipped out the next business day on Friday through Sunday will be shipped out on the following Monday. Exception applies to the National Holidays and the special circumstances.
• We ship orders by UPS ground or USPS
• Delivery time is usually 4 to 9 business days from the time your package leaves our store.
• Business day delivery service excludes Holidays & Weekends.
• If you choose the next business day service, you need to pay additional shipping charge.
• You will receive a tracking number when your order is shipped. (You can track your order next business day)
• Availability of Insurance and Return Receipt depends on the country. USPS/Citypisces.com is not liable for the lost packages that are uninsurable.
• Lost Parcels: Citypisces.com is not responsible for the lost/missing insured parcels during the transportation. In case of such an event that the insured parcel is missing or lost, Citypisces.com will submit the insurance claim for the customer. Citypisces.com cannot credit customer's account until the insurance claim is successfully resolved, and Citypisces.com receives the fund from the shipper. Also, the shipping charge for the lost parcels is excluded from the insurance coverage, and Citypisces.com cannot credit/refund the original shipping charge. Please note that the USPS shipment policy requires a 60-day waiting period before submitting for an insurance claim.
• Please note: UPS holds the packages one extra business day at the destination to correct the shipping addresses, if the shipping addresses provided by the customers are not complete and accurate. Under the circumstances, UPS charges the extra shipping cost to the shipper (Citypisces.com) for the Address Correction Service. Citypisces.com reserves the right to charge customer $6.00 to cover the expense incurred by the incomplete/inaccurate shipping address provided by the customer. The extra charge by Citypisces.com on customer's credit card account may show up after 4 to 6 weeks from the order date due to the UPS billing cycle. It is customer's responsibility to provide the accurate shipping address at the time of order to eliminate the unnecessary shipment delay and the additional charges.
• International shipping charges are not free. Customers are responsible for all international import tax and duties.

International Shipping Rates
Destination	1st Item	Each Additional Items
Europe	$35.00	$14.50
Canada	$23.00	$9.50
Asia	$35.00	$14.50
Mexico	$25.00	$10.00

Sales Tax
This is a retail website. Sales tax is excluded on all out-of-state retail transactions.

We accept returns / exchanges on all merchandise. Defective merchandize must have a RMA number. Please use our RMA Form to request a RMA number. We will exchange the defective merchandise or give you a store credit to be used on your next order as long as the following conditions are met:

• Defective items must be reported to us within (7) days of the date of receipt and returned no later than (30) days of the date of receipt.
• Please send all back to our address: returns and exchanges our address provided.
• For returns, please write: credit account on the packing slip. For exchanges, please write the item you wish to exchange for.
• All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the original packaging materials as they are discarded.
• We will issue a credit (store credit only) for defective or damaged merchandise including your return shipping cost (regular US mail only). The original shipping charge is not covered under this policy.
• Return items must be sent back within 60 days prepaid and insured for the full amount by a traceable carrier such as UPS or FedEx. Shipping charges are non-refundable. Returns sent COD will be refused.
• Return items that are not defective will be charged with restocking fee - Up to 15% of the item price.
• We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS. It may take up to 4 to 6 weeks to resolve through UPS. Please refer to section 6: Shipping Method for further information.