City Pisces - RMA Request

We accept returns / exchanges on all merchandise. Defective merchandize must have a RMA number. Please use this form to request a RMA number. We will exchange the defective merchandise or give you a store credit to be used on your next order as long as the following conditions are met:

• Defective items must be reported to us within (7) days of the date of receipt and returned no later than (30) days of the date of receipt.
• Please send all back to our address: returns and exchanges our address provided.
• For returns, please write: credit account on the packing slip. For exchanges, please write the item you wish to exchange for.
• All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the original packaging materials as they are discarded.
• We will issue a credit (store credit only) for defective or damaged merchandise including your return shipping cost (regular US mail only). The original shipping charge is not covered under this policy.
• Return items must be sent back within 60 days prepaid and insured for the full amount by a traceable carrier such as UPS or FedEx. Shipping charges are non-refundable. Returns sent COD will be refused.
• Return items that are not defective will be charged with restocking fee - Up to 15% of the item price.
• We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS. It may take up to 4 to 6 weeks to resolve through UPS. Please refer to section 6: Shipping Method for further information.

Please send all returns and exchanges to:

City Pisces RMA Department
2229 Cedar St #A, Alhambra, CA 91801